Privacy Policy

Last updated:

1. Information We Collect

When you place an order or contact us, we collect personal information including your name, phone number, and email address. We use cookies and analytics to understand how you use our website.

2. How We Use Your Information

We use your information to process orders, provide customer support, and comply with legal obligations. We do not sell or rent your personal information to third parties.

3. Legal Basis for Processing (GDPR & Australian Privacy Act)

We process your data on the basis of contractual necessity (order fulfillment), legitimate interests (customer service and fraud prevention), and legal compliance.

4. Sharing & Disclosure

We may share your information with our delivery partners, payment processors, and service providers necessary to fulfill your order. All recipients are bound by confidentiality agreements.

5. Data Protection & Security

We implement industry-standard security measures to protect your personal data. All communications are encrypted, and access is restricted to authorized personnel only.

6. Your Rights

You have the right to: Access your personal data · Correct inaccurate data · Request deletion (right to be forgotten) · Object to processing · Request data portability · Lodge a complaint with the supervisory authority.

To exercise these rights, contact us at info@wildoirinse.shop.

7. International Data Transfers

Your information may be processed in the European Union and Australia. We ensure appropriate safeguards in accordance with applicable privacy laws.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Typically, order data is retained for 7 years for tax and legal purposes.

9. Children's Privacy

Aurana is not directed to children under 18. We do not knowingly collect information from minors. If we become aware of such collection, we will delete the information promptly.

10. Third-Party Services

Google Ads Conversion Tracking: We use Google Ads to track conversions and show relevant advertisements. Google collects data about your interactions. Google Analytics: We use Google Analytics to analyze traffic and user behavior. Google Maps: Our contact page displays Google Maps to show our office location. Google may collect location data from the embedded map. Each service is subject to their respective privacy policies.

11. Cookies & Tracking

We use cookies and similar technologies to improve your experience. You can control cookie settings through your browser or our cookie banner. Strictly necessary cookies cannot be disabled as they are essential for site function.

12. Updates to This Policy

We may update this policy from time to time. The "Last updated" date at the top indicates the most recent revision. Continued use of our website implies acceptance of any changes.

13. Contact & Data Protection Authority

For privacy concerns, contact us:
Email: info@wildoirinse.shop
Phone: +61 2 8814 7523
Address: Level 12, 201 Elizabeth Street, Sydney NSW 2000, Australia

Supervisory Authority (Data Protection Commissioner):
Office of the Australian Information Commissioner (OAIC)
You have the right to lodge a complaint with the OAIC if you believe your privacy rights have been violated.